Job openings for Customer Support Quality Engineer in Chakan Pune

Customer Complaint Management
∙Receive, log and track customer complaints
∙Prepare and submit 8D reports and corrective action plans
∙Ensure timely containment, root cause and permanent corrective actions
∙Monitor closure status and effectiveness
2. Customer Communication & Support
∙Act as single point of contact for customer quality issues
∙Coordinate with production, NPD, SQA and process quality teams
∙Provide inspection reports, COA, PPAP and quality data to customers
3. Customer Audits & Reviews
∙Plan and coordinate customer audits
∙Ensure availability of records, samples and compliance evidence
∙Follow up on audit findings and ensure timely closure
2.
Other
∙Monitor customer PPM, rejection trends and scorecards
∙Support new product approvals and change management
∙ Maintain customer quality documentation and records
3.
Authority
∙Authority to communicate quality status to customers
∙Authority to initiate containment and NCRs
∙Authority to coordinate corrective action teams