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Job openings for customer care executive in pune

Customer Care Executive

Pune

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Communication and problem-solving skills to provide exceptional service to customers and contribute to the growth of the company

Responsibilities.

A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
The only aim is to ensure customer satisfaction by fulfilling their requirements.
Should be confident in troubleshooting any such emerging queries and maintaining high standards.
Develops a strong relationship with their customers and generates trust with an open and interactive communication.
Acquire and validate information and providing it to the customers with full efficiency.
Document or maintain records of each and every interaction with the customers for future evaluation.
Setting up customer accounts and provide relevant information to them.
Follow the procedure, guidelines provided and implement it while troubleshooting queries.
Should be excellent with their communication skills
Should have the ability to interact with foreign clients.
Should also have strong presentation skills.
Strong analytical skills and be able to manage time effectively.
Should be able to multi-task.
This job strong demands for good interpersonal and problem-solving skills.
Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Technical
Knowledge about MS office
Knowledge of ERP
Analytical skills

Behavioural
Communication Skills
Email etiquettes
Team work
Time management

Experience 2 - 3 Years
Salary 1 Lac 75 Thousand To 2 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Other Bachelor Degree
Key Skills Customer Care Problem Solving Troubleshooting Skills





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