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Job openings for customer relationship executive in lower parel mumbai

Opening For Customer Relationship Executive

Mumbai, Lower Parel

1. Customer Interaction:
o Greet customers warmly and assist them with inquiries, test drives, and vehicle selection.
o Provide information about the features, specifications, and pricing of vehicles.
o Address customer concerns and resolve complaints in a timely and professional manner.
2. Service Coordination:
o Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance.
o Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner.
o Follow up with customers after service visits to ensure satisfaction and address any additional concerns.
3. Customer Feedback and Surveys:
o Collect feedback from customers regarding their experiences with the dealership/service center.
o Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels.
o Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback.
4. Relationship Building:
o Build and maintain strong relationships with customers to foster loyalty and repeat business.
o Keep detailed records of customer interactions and preferences to personalize future interactions and offerings.
o Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships.
5. Product Knowledge and Training:
o Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.
o Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.
Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
Proven experience in customer service, sales, or a related role, preferably in the automobile industry.
Excellent communication and interpersonal skills.

Experience 3 - 4 Years
Salary 4 Lac To 5 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Advanced/Higher Diploma, B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma, B.Sc
Key Skills Customer Retention

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